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LSS Academy Enhancements

As regular readers of LSS Academy have no doubt noticed, we’ve made some changes to the website over the past few weeks.

Under the Hood

The look and feel of the site is not much different but there has been a complete overhaul “under the hood” to make things run more efficiently.

Some of the improvements include a new archives page making it easier to find old articles. 

We also created a new video page making it easier to view all of Gemba Academy’s free YouTube lean training videos.  

The other enhancements are mostly related to “Search Engine Optimization” stuff which, while very important, isn’t too exciting to write about so we’ll leave it at that!

Lean PowerPoint Training Presentations

Next, we’ve also added some new lean focused products to the website including 112 Lean PowerPoint Training Presentations

These PowerPoint Presentations, which can either be purchased as a bundle or as separate packages, cover multiple aspects of the lean enterprise including:

All the Presentations are in native PowerPoint making it possible for you to customize them as you see fit, including adding your own logo, background, and even images.

Lean Enterprise Strategy Kit

In addition to the PowerPoint presentations you can also purchase a Lean Enterprise Strategy Kit that combines the best aspects of Hoshin Kanri (Policy Deployment) with traditional strategic planning methods.

Additional Products

Finally, we’ve also made it possible to purchase Gemba Academy Lean Training DVDs directly from LSS Academy in addition to the LSS Academy Guide to Lean Manufacturing Audio Book where the first chapter is now available for free download.

What Ideas Do You Have?

If you have any ideas or suggestions for how we can improve LSS Academy, please do let us know. 

And, as always, we sincerely thank you for your active and generous support of LSS Academy.

Practice Makes Champions

A few months ago I wrote about my soccer coaching experiences with my daughter’s U7 team. To conclude that article I mentioned we were about to start playing indoor soccer.

Well, that indoor season ended Friday night… and I’m happy to announce that our team of 6 and 7 year old girls won the championship!

I mention their ages since the team we played in the championship game was made up primarily of 8 year olds so winning the game was no small task. 

As an aside, the picture to the left is me and my daughter in her championship t-shirt that she won’t take off now!  

Anyhow, as is usually the case, I personally learned many things this past season. But one particular lesson stands above all.

Hard Work & Practice

The main lesson I was reminded of is that nothing is more important than hard work and practice.

You see, we’re not a club or academy team… yet in preparation for the big championship game we practiced twice a week.

During those practices we worked on fundamentals and scrimmaged. At this age, nothing is more important than increasing the number of “touches” the girls have with a soccer ball.

Additionally, all our girls had homework to do each night including things like doing at least 50 “toe taps” before they went to bed.

In other words, these little girls worked very hard.

Life Lessons

Immediately after the championship game I asked the girls, “Do you know why we won?” I then went on to explain that we practiced so hard and worked together as a team… and that’s why we won.

You see I find that many people, including grown-ups, fail to grasp the importance of hard work and why practice definitely makes perfect.

I’ve known people with amazing intelligence… yet they fail to meet their own life expectations because they’re not willing to put the work in. Instead, they expect their “talent” to carry them to success… which it rarely does in the long run.

So, while winning championships is great… the most important life lesson I hope to teach these young girls is that anything is possible with hard work and practice.

It’s 4:37 AM Right Now

What’s interesting about this story is that it’s 4:37 AM as I type this sentence in the parking lot of the indoor soccer facility my girls play at. Why am I here at this ridiculously early time?

Well, with more than 50 teams vying for practice time for the next indoor season that starts this Saturday, you have to arrive early to grab your practice slot unless you want to practice at 10:30 PM Sunday night.

When family and friends learned I was planning to be at the facility this early almost all said I was crazy. They simply couldn’t grasp why I’d be willing to sacrifice sleep for 6 and 7 year old girls.

But, to me, nothing is more important than giving these girls the opportunity to continue the life lesson that practice and hard work are the only way champions are developed, in sport or life.

Besides… if you could have seen the looks on their faces after they beat that team of 8 year olds – who incidentally clobbered us twice by 7 and 8 goals earlier in the season – you’d realize why I’m so committed to them.

Vote “YES” for the American Innovator

Paul Akers and Jon Lussier are lean thinking business leaders I admire immensely.

For the past year they have brought their energy and enthusiasm for lean and business to the AM radio show called The American Innovator.

This show runs weekly on Saturdays at 8AM PST and takes a lot of work. Paul Akers and Jon Lussier would like to hear the voice of the customer, the listener, the members of the lean community – you – on whether they should run the show for another year.

I personally believe the show has important contributions to make as we all work to spread lean thinking ideas to the rest of the world. If you agree, please take the time to vote “yes” via one of these three ways to keep the show on the air:

  • SMS or call Jon Lussier at +1-360-961-1000
  • Send an e-mail to paul at FastCap dot com
  • Facebook: Click the “Like” button with the thumbs up besides The American Innovator at the top of the page

The voting has started, and continues through the month of December. Let’s see if we can get at least 1,000 “yes” votes for keeping The American Innovator on the air.

The Soccer Coach

I recently completed one of the most humbling experiences of my life… I coached my daughter’s U7 soccer team.

The main challenge for me was that I never played soccer growing up. As such, I had a lot of learning to do before I could expect to help the girls.

Looking back on the experience, I see many parallels to the world of continuous improvement.

Education

The first thing I had to do was educate myself as quickly and efficiently as possible. To do this I read several books and watched an intense soccer DVD training program. It took me a few weeks to get through the whole program but the information I learned really helped me.

So, if you are new to continuous improvement you must educate yourself through self study and/or formal training of some kind.

Self Practice

As I was learning things I practiced myself. There were many late nights where I stood in my living room with a soccer ball at my feet practicing different techniques I was learning about on the DVDs.

So, while reading a book or sitting through some sort of training is essential… so too is practicing. If you never try, and fail from time to time, you will never succeed over the long term.

Go to Gemba

Once I had some basic skills in mind it was time to go to gemba, or the place the work is done. Initially, the gemba was my backyard and my pupils were my kids!

Both of my daughter’s play so I was able to teach them some of the new things I learned about. I was also able to learn how to adjust my “coaching” style for young people.

Over the past few months me and my kids have spent hours and hours passing, dribbling, and shooting the ball in the backyard.

So, until you actually go to gemba and try things out you will never truly learn them.

Have a Plan

Once our team began to practice as a group I quickly learned how important it was to have our practices well planned… down to the minute in fact.

I also arrived 30 minutes early to get the practice cones laid out and to make sure we were ready to start on time.

Since I was coaching girls ranging from 5 to 7 it was important to keep things moving and to not allow them time to goof off.

So, being organized and having a plan of exactly what you want to accomplish is very important no matter if you are coaching soccer or facilitating a kaizen event.

Seek & Welcome Help

Finally, a few games into the season one of my parents volunteered to help me coach. This gentleman was an absolute blessing as he played and continues to play soccer as an adult.

Between the two of us we were really able to coach the girls up in a more effective manner.

So, it’s my opinion, that only a fool turns away help from people genuinely interested in making things better.

In other words, no matter where you are on the continuous improvement journey I’d encourage you to seek out others who might be able to help you grow as an individual and organization.

Indoor Here We Come

Our outdoor season ended a few weeks ago and most of the girls signed up to play indoor soccer. And, yes, I am coaching them.  So, the saga continues!  Stay tuned for more updates. 

What do you think?

Have you ever coached a youth sports team? If so, do you see any parallel’s to the world of continuous improvement?

The Problem With Gurus

Gurus really bother me.

These gurus come in many different shapes and sizes. They may think they know all there is about lean, or six sigma, or cooking, or coaching a sports team, or raising a family.

You see, gurus are everywhere and they really annoy me. Here are a few reasons why.

  • They’re always talking about their amazing education. The thing they don’t realize is that no one really cares how many letters are after their name. Plus, I’ve known PhD’s who worked for people with nothing more than a high school education. In the end, the degree gets you a job (sometimes)… after that it’s your work effort and attitude that determines the rest.
  • They think they have all the answers. When asked a question gurus almost never reply with “I don’t know” as they see this as a sign of weakness. It’s not.
  • They don’t seek help. Because they think they have all the answers they never ask for help when they clearly need it. Simply responding, “I don’t know, what do you think?” is a wonderful way to combat this stubbornness.
  • They talk down to people. This one really ticks me off. Gurus often stand in front of the room rattling off buzz word after buzz word even though half the room has no earthly idea what they’re talking about. And when one brave soul raises their hand for clarification the guru makes them pay for it with a smug reply.
  • Few follow them. While this one doesn’t necessarily annoy me, the guru has very few followers. The guru may even be a leader on paper… but they often complain about how un-loyal those under them are.

Don’t Be a Guru

There is a BIG difference between really knowing your stuff and acting like a guru. Here are a few things I recommend.

  • Learn all you can. It’s totally cool to get an amazing education while also learning all you can long after your college days. Just don’t brag about how smart you think you are as this only makes you look smug and arrogant.
  • Ask others for help. Being a leader means helping others grow. So, ask for help when you don’t know something. Additionally, ask for help when you know the answer. That is leadership.
  • Be humble. No matter how successful you are… be humble. I’ve been blessed with many things in my life. But, for me, I know the reason for anything good in my life is my Lord and God. So no matter if you believe in God or not… humility is arguably the most important virtue any leader can have.
  • Be kind. Lastly, when you stand in front of others as a subject matter expert speak to people with respect and kindness. This means explaining what all the buzz words mean as well as answering questions in such a way others will not be afraid to ask for more clarification.

What do you think?

What do you think of my stance on gurus? Am I being too tough on them? Or can you think of other reasons gurus need to be brought back down to earth?

6 Ways to Ensure Fear Doesn’t Win

How motivated are you right now? Very? A little? Not much?

The honest answer to this question might explain how happy and fulfilled you feel as a person. Let’s explore why this is.

Defined, motivation can be said to be the psychological feature that arouses an organism toward or away from an object or situation. And, to be sure, motivation has many faces.

You see, it’s motivation that helps a child learn to swim. It’s motivation that drives the entrepreneur to start their own company. And it’s motivation that helps the athlete wake at 4:30 AM each morning so they can get 2 extra hours of training in before the rest of the world rolls out of bed.

Fear and Desire

And, in all cases, motivation is dominated by two polar opposite emotions – fear and desire.

Fear is the greatest inhibitor mankind has ever known. Fear is restrictive. It induces panic, doubt, and ultimately leads to failure for both individuals and organizations.

Put another way, the person overwhelmed by fear attempts to navigate the road of life by only looking in the rear view mirror. Imagine how dangerous this would be when driving a car? If you never looked forward you’d be sure to crash within minutes.

Desire, on the other hand, is like a strong magnet. It attracts success. It helps us reach towards something better, something worthy.  And, luckily, it’s available to each of us making it possible to look forward as we head towards something better.

And while this is all well and good…. how do we accomplish this? Well, here are 6 things I propose. And while I too am a work in process these tips have helped me achieve success in the corporate world while also driving me to ultimately start my own company.

1. Find your true north

For me, nothing is more important than my wife and children. I live for them. Besides helping each of them make it to heaven, providing for them on earth is my number one duty.

So, my true north is my Maker and family. When I feel down or uninspired I think of them and realize why I do what I do.

So I encourage you to truly seek out your true north. Why do you do what you do? And when you die, what do you want written on your tombstone?

2. Remove the word can’t from you vocabulary

I’ve written about this before… but the word can’t is like cancer. In fact, it’s pure poison as it relates to achieving success.

So, when faced with something hard or difficult, instead of saying “I can’t” say something like “I presently struggle with.”

3. Set daily goals

I find it very important to set daily goals. In fact, I have a series of post it notes staring me in the face right now with things I need to get done today.

And the most powerful motivational aspect of this list is how encouraged I feel when I begin to cross things off. I feel like I am winning and I want more.

So, make a list of things you want to accomplish today as soon as you’re done reading this.

4. One task at a time

A close cousin to #3 is to finish what you start. Nothing is more deflating than starting 5 exciting projects or tasks and never finishing any of them.  So, be sure to finish what you start so you can cross things off that list you’ll soon create!

5. Network with successful people

It’s easy to write the words – face your fears. But, in reality, it’s much harder to do it. This is why it’s important to seek out successful people who can help you.

I have been fortunate enough to find many people I call mentors in life. In fact, I now call two of these people business partners!

So, instead of making the trip alone, seek out help from people who have done what you’re trying to do. They’re out there and many of them would be happy to help. You just need to ask.

6. Look forward

Finally, I know people who have been burned in the past. They have been wronged personally and, in some cases, professionally.

As such, these people allow these wrongs to control every aspect of their personal and professional lives. They inherently think of the worst in people and rarely think of the good.

Truthfully, I feel sorry for these people as very few of them seem to be genuinely happy.

So, as hard as it might be, I’d encourage you to do your best to right the wrongs you have experienced… and when you’ve done all you can move forward with life.

What do you think?

What do you think of this list? Do you agree with it? What things invoke fear and desire for you or your organization?

Facing Adversity – Ron Washington Style

I live in the Dallas Fort Worth area… as such, I’ve been completely consumed with the excitement of the Texas Rangers making the World Series.

And while there are so many amazing story lines with this young team… the aspect I want to highlight in this article is the way Ron Washington, the manager of the Rangers, handles adversity.

Don’t Act a Fool!

On a recent radio show Washington explained why he rarely loses his mind when his team is obviously on the end of a bad call.

He essentially said that if he loses his mind and “acts a fool” then his team will see this and potentially sense things are going badly thus feeling the need to press things.

Washington feels that this approach would not benefit his young team so he does his best to maintain his composure.

Lesson for Business Leaders

When I first heard this I really appreciated Washington’s approach from a sports perspective.

But the more I thought about it the more I realized there is tremendous value in this approach for all leaders of people.

You see, I personally believe that allowing your emotions to rule the way you communicate does nothing but harm in the short term and the long term.

The reasons may be different than the sports scenario Washington speaks of… but in the end, screaming and yelling during crisis situations, rarely adds value in my opinion.

Do you agree?

What do you think of Ron Washington’s style? Do you agree with it?

What about from a business perspective? Do you agree that keeping your cool and not “acting a fool” is the best way to go? Or do you think there is a time and place for a good old fashioned butt chewing?

Should we Pay for Performance? What do you think?

Dan, a reader of LSS Academy, recently emailed me this excellent question.  I was hoping to get your help as I formulated a response.  Here is Dan’s question.

Ever since I studied process improvement at BYU I learned about E. Deming and learned that he was a catalyst in the change that occurred in Japan.

One of Deming’s points or teachings is about rewards or pay for performance. Deming has been asked what the alternative is for merit pay increases and his response has been anything else would be better.

Well, that doesn’t really help me out. I am a supervisor for a manufacturing company and our current system of performance reviews and pay increases needs an overhaul. I have two challenges:

1. What is a better alternative?
2. How do I help my management buy into it?

Any ideas? Thanks for your help.

What do you think?

I Want to Be Like Benny

“Do not wait for leaders; do it alone, person to person.” ~Mother Teresa

As I mentioned last week, my Dad is now recovering in a superbly run stroke rehab hospital.

This particular hospital has many wonderful attributes. It’s clean, organized, and actually feels more like a country club than a place of healing.

But the thing that really makes me rest well at night is the memory of one person. His name is Benny.

Benny works as a health care aid which means he, and his fellow aids, wear many hats.

Now I won’t pretend to act as if I know what a heath care aid is supposed to do because honestly, I haven’t a clue.

But what I do know is Benny truly inspired me with the way he performs his job.

Why? Where shall I start?

He Makes People Smile

Benny, who is pictured above with my Dad, is the type of fellow who immediately elevates the mood of a room with his presence.

The patients gravitate to him and Benny knows how to make each of them smile.

For some he sings the first line of a song allowing the patient to finish it. For others he jokes about the “steak and lobster” dinner they are about to enjoy.

No matter what it takes… Benny makes people smile and feel better about where they are.

He’s Compassionate

Benny is also extremely compassionate.

The last night of my visit was very hard. There were so many emotions stirring inside of me. I was crying. My Dad was crying. My siblings were crying.

And as I left my Dad’s room and walked down the hall there was one person I sought out – Benny.

Being the ultimate professional, it didn’t take long for Benny to see how upset we all were.

Benny has this way of looking you in the eye with extreme compassion when needed. And while I never saw Benny cry… it did seem his eyes glistened a bit as if to say, I understand your pain.

My last words to Benny were to please check on my Dad in a few minutes and then I thanked him for all he’s doing for my father.  I left knowing my Dad was in great hands which in turn gave me an incredible amount of peace.

Benny is Good at His Job

With all of this said, there are obviously many technical aspects to Benny’s job. And, to be sure, Benny is great at this phase of the game as well.

While he is a friend to his patients he is also in charge. As such, things are done right and done well.

Be Like Benny

Listen, folks. I’ve met many powerful business leaders including CEO’s of multi-billion dollar companies. Sure these folks can inspire with their charisma and charm.  Earlier in my career it was people like this that inspired me.

Not anymore. Instead, it’s people like Benny that inspire me at this phase of my life.

You see, I want to make people smile like Benny. I want to be as compassionate as Benny. I want to be as good at my work as Benny is at his.

I’m not sure I ever will be… but, God willing, I’ll die trying. I welcome you to do the same.  If we all do this… the world will be a much better place.

Thank you Benny

Thank you for what you do, Benny. I, and I know I am speaking for my family, appreciate you more than you know.

Gettin’ Jiggy With It

I’ve been doing a tremendous amount of classroom training the last few weeks. As an aside, if you’re interested in having me or one of my colleagues conduct in person training (lean or six sigma) please contact us.

Anyhow, over the last 14 days I’ve taught more than 40 people everything from hypothesis testing to the different types of pull systems used during lean implementations.

The students have been fabulous and a true joy to teach… but that’s not the point of this article.

You see, while teaching these classes I was reminded of how important it is to just chill out and have some fun. Allow me to explain.

Teaching Stats is Boring

Teaching statistics to a bunch of Black Belts is not always exhilarating. There’s some math and, for some, that isn’t much fun.

Well, during one of the harder lessons on Advanced DOE (Response Surface Optimization) I decided to shake things up a bit… and by shake I really do mean shake.

Half way through this lesson we were transitioning into the teeth of the concept and I knew some students would be intimidated.

Getting’ Jiggy With It!

To counter this, I inserted a funny slide with the picture of a crazy dog dancing summarizing how we were going to take things to the next level. In other words we were about to “get jiggy with it!”

I also had Will Smith’s song “Getting’ Jiggy with It” automatically play when the dog picture appear. To add additional shock factor I asked one of my colleagues to come to the front of the room before the slide (and music) played.

Once he and I were in position I transitioned to the slide… as the music started to play we both started to dance like true fools for about 15 seconds.

My colleague attempted a form of the “sprinkler” and only the good Lord knows what my little dance moves should be called. As an aside, I’m the guy on the right in the picture above… and to protect the innocent I’ve blurred out my colleagues face so he doesn’t shoot me. Ha!

Total Engagement

But here’s the thing… once the class got over the shock of what was happening they exploded into applause. And I really mean exploded!

And most importantly… the class was totally engaged and ready to learn. They were having a tremendous amount of fun and things went far better than I ever expected with the teaching of Response Surface Designs.

The True Lesson

The true lesson for me was to never forget how powerful a little shock and extreme laughter can be.

If you are a consultant or trainer of any kind I strongly encourage you to stop taking yourself so seriously. You’re not a professor attempting to make people fall asleep. And chances are good that the material you’re presenting is pretty boring. Sorry, but it’s true.

So, don’t be afraid to shake things up a bit. And don’t be afraid to act like a fool for 15 seconds. It just might engage your students like never before!

Do you agree?