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Hustle

It’s 12:43 AM and I’ve been in the zone working on some Gemba Academy projects.

I can’t explain it… but I love working late into the night from time to time.  I do think getting adequate sleep is supremely important so I don’t always work late like this… but things are flowing nicely tonight so I’m going with it.

Anyhow, I got thinking about how we lean thinkers often preach things such as work smarter, not harder… or how lean is about getting the maximum result from the minimum effort. And I definitely agree with this thinking.

But here’s the thing folks. While I pretty much got straight A’s in college (OK, I got 1 B which was a total robbery but I digress) trust me when I say it wasn’t because of my staggering intellect.

Not the Smartest Cat Around

You see I’ve never been the smartest guy around… I’m not an idiot or anything but I have to work at things. I used to re-copy my Calculus notes after class because my initial notes were too sloppy. People used to think I was CrAzY for doing this… but I HAD to if I wanted that A.

Nothing Beats Hustle

I used this same attitude when I worked in industry.  I simply worked harder than most people… as such I went from a night shift Process Technician at Nokia to a Global Director of Manufacturing at Flowserve Corporation.  And now I’m blessed enough to run my own company.  How did this all happen? Hustle.  That’s how.

I’m also doing my very best to teach my children the value of hard work and practice and that if they work harder than others their chance of success is much higher than if they simply try to get by with minimal effort. 

So, I guess the point I want to stress here is to, of course, work smart.  Be productive.  Eliminate waste.  Be lean!  Obviously this is the right thing to do.

But please don’t ever forget that NOTHING beats hustle.  Nothing.  So no matter what God has called you to do I beg you to do your VERY best at it. 

If you sweep floors for a living sweep them better than anyone ever before.  And if you’re the CEO of a huge company be the best damn CEO you can be.  And if you’re somewhere in between these two professions… well you get the point.

What do you think?

What do you think of this?  Is the idea of hard work and hustle too old school?  Or should we all seek the glorious 4 hour work week so many claim to envy?

What do you think?

Great, here comes Mr. “Oh – No!”

As I mentioned in a recent article I had the great honor of meeting Mr. Masaaki Imai, the founder of the Kaizen Institute and author of several lean related books.

As it turns out, Mr. Imai knew Mr. Taiichi Ohno – the chief architect of the Toyota Production System – very well as he escorted Mr. Ohno to several different countries including the United States

Here comes Mr. Oh – No!

Among his many stories, Mr. Imai explained how strict Mr. Ohno was with the managers and leaders he worked with at Toyota. This firmness actually brought many challenges for Mr. Ohno… to put in bluntly Mr. Ohno didn’t win any popularity contests on the gemba, or the place the work is done.

In fact, Mr. Imai explained that managers would often mumble under their breath that Mr. “Oh – No!” as in “oh no, here he comes again,” was headed their way and to prepare for intense scrutiny and questioning.

Mr. Imai went on to say that this strict management style is very hard to come by these days, especially in Western companies, since being liked and seen as friends is more important than challenging the status quo and demanding all associates continue to improve.

Can this style work in the West?

With this said, since most readers of LSS Academy are from the West I’m curious to hear your thoughts and opinions on this “strict” style of management.

Can a Western manager survive as a strict sensei who constantly challenges their associates and demands improvements? Or do you feel this strong management approach simply cannot work in today’s workplace?

What do you think?  Do you have a Mr. or Mrs. Oh-No! in your organization?  If so, are they effective in driving change?

What Challenges Are You Facing?

A quick question… what challenges are you currently facing as it relates to building a culture of continuous improvement within your organization?

These challenges can be related to people, processes, or anything else in between.

Feel free to post anonymously if you’d like.

Character & Integrity

Those that follow American college football likely know that Jim Tressel, Ohio State’s football coach, resigned today.

It’s a sad, although not totally unexpected, day for Buckeye nation.

Of course the rest of the college football world (especially Michigan fans who haven’t seen their Wolverines beat a Tressel lead team in 2,746 days… and counting) are leaping for joy since – much like the New York Yankees – you either love Ohio State or you hate Ohio State. There really is no in between.

With this said, I’ve spent some time contemplating how something like this happens. If you want to read all the juicy details about the situation just visit any major sports website as they are ALL covering it

But, in the end, it boiled down to one thing – Coach Tressel made some very bad choices which involved lying and failing to follow the rules the NCAA and Ohio State set in place.  Obviously, many players (perhaps more than is even being reported as of right now) also made serious mistakes that started this mess.

To be sure, being the head coach at Ohio State puts you under more of a microscope than most of us can possibly fathom.  But I really believe with all my heart that nothing is more important than acting with honesty and integrity each and every day we’re on this earth. Your job – no matter if you are head coach at Ohio State or a shop floor worker in a factory – really doesn’t matter.   You see we’re all ultimately accountable for our actions in this life and the next.

So, while we lean and six sigma practitioners spend lots of time talking about continuous improvement tools and techniques and even a fair amount of time on the softer side of things such as respecting people… we must never forget that no lasting good will ever come from dishonesty and rule breaking no matter how we attempt to rationalize the situation.

What are your thoughts on this situation?

The Secret to Living a Happy Life at Home and Work

I’m confident that I’ve found the secret to living a happy life. I’m serious. I really do think I’ve figured it out.

You see, I know many people who are unhappy since they spend most of their lives at jobs they don’t like.

These people get that empty feeling in the pit of their stomach around 3:30 PM every Sunday as they think about the commute into the job they’re completely bored with and/or in some cases flat out hate.

It’s Not Quitting Your Job

And while I’m personally drawn to the entrepreneurial life not everyone is.

So the “secret” isn’t to buy some Internet marketing get rich quick eBook that promises to teach you how to work from home 4 hours a week whilst raking in piles of money. That’s a bunch of hogwash.

It’s Not Getting Rich

Furthermore, making lots of money isn’t the “secret” either.

In fact, I know some extremely wealthy people who are miserable. Sure they drive awesome cars and lived in mansions… but they’re not happy people.

It’s Not About Family Time

Now this one is tricky… since, for me, nothing is more important than being with my wife and kids. Nothing.

But, just the same, not everyone has a spouse and children… thus the “secret” I’ve discovered isn’t about spending more time with them.

You see the secret I’ve discovered applies to every living person on earth – from the new born baby to the elderly person nearing the end of their life.

The Secret Is…

So what’s this secret you ask? Do you have any ideas?

I thought about ending the article at this point to hear everyone’s thoughts but have decided to go ahead and let the cat out of the bag. Here goes.

The secret to living a happy life is right in front of you. Literally. You see the secret to living a happy and fulfilled life is to constantly learn.

Yep. That’s it. The secret is to never stop learning.

If you hate your job/life chances are you haven’t learned anything new in a long time.

And if you happen to like your job and feel as if you’re living a happy life it’s my guess you seek out new things to learn on a consistent basis.

This Explains Job Hoppers

I recently spoke to a person who said they can only work in the same job for a few years before they “have” to move on.

And while they didn’t say this I’m guessing the main reason they seek a new job is because they want to learn something new.

They may not realize it but boredom, at its core, seems to be more about the lack of learning and growth than anything else.

Constantly Seek Knowledge

So, no matter what you’ve been called to do in life one thing is certain. You should never stop learning.

You should seek out new knowledge and skills at your job, at home, and at church if you’re a person of faith.

You see, the minute you stop learning at your job, at home, or at church is the beginning of the end.

What makes this so hard is most leaders of people don’t understand this secret so you’re going to have to manage up a bit. That’s the bad news.

The good news is once you’re successful managing up these leaders will be happier people as well which is a fantastic thing for all involved.

Do You Agree?

Now, obviously, there are other aspects that must be in place to live a happy life.

For example, being with people you genuinely like, taking care of your health, and earning enough money to provide for yourself and your family are, of course, important. But, without learning, these aspects alone will falter.

Do you agree?

Let’s Dance

A few months ago I wrote about my experiences coaching my daughter’s U7 soccer team. Specifically, I shared how lots of practice and hard work resulted in our girls winning their indoor league championship.

Well, I’m very excited to announce that these same girls successfully defended their crown this past weekend winning the indoor championship for a second time as they defeated a very strong team who, earlier in the season, clobbered us 12-4!

Now, while we did make a few positional tweaks to the way our girls played this team the biggest difference between the two games was related to one thing and one thing alone – dancing.

Changing our Focus

You see, after we lost that game 12-4 we were all a bit bummed – coaches and players.

Additionally, my coaching style and my assistant coach’s style had become a bit too intense and, as a result, the girls were playing tight and scared to make mistakes.

Sensing this I decided to make a BIG change to the way I approached practices and games. And this change was to simply loosen up and focus on the most important aspect of soccer for girls this age – HAVING FUN!

Let’s Dance

This change started at the practice after we lost 12-4. Our indoor team practices indoors where music is always playing… so, during some of the fun games we play to teach soccer skills I told the girls they could only pass the ball if they were dancing to the music.

To really mix things I up I joined in and started to dance with them. That, my dear friends, was enough to nearly draw tears from the girls as they were laughing so hard!

From a soccer perspective the beauty of all this dancing was the girls had “busy feet” and were in perfect position for their “first touch” and were able to pass the ball perfectly.

From a fun perspective the girls had a blast and the mood was immediately lifted.

We kept this “dancing” theme alive for the rest of the season. During warm-ups before games I, and the girls, would dance like fools. The other teams watched us like we were nuts… but we didn’t care. We kept right on laughing and dancing.

The results spoke for themselves. We played much better the rest of the season and most importantly I am pretty sure these little girls never had more fun playing soccer in their lives.

How this Relates to Us

Now, you might be thinking that this is a nice story for the these 6 and 7 year old girls… but wonder how it applies to you and those you work with day in and day out.

I propose it matters A LOT.

You see, we grown-ups often take ourselves far too seriously. Many of us would do well to loosen up while striving to truly enjoy the people we work with each and every day.

Many LSS Academy readers teach people about lean and six sigma. My question is how hard do you work to make people smile and laugh during your training sessions?

If you find yourself sounding like a boring professor and wonder why people’s eyes roll back into their skulls 30 minutes in… perhaps you can change your approach.  You may even try Gettin’ Jiggy With It as shown in the image to the right!

Many LSS Academy readers also manage people. My question is do your employees “work scared” or “work loose?” If they work scared and without passion perhaps you can change your style.

Now you may not choose to “dance” as this may not be appropriate in the corporate world but perhaps you can find other ways to lighten the mood.

What do you think?

With all this said, I am supremely confident injecting a little fun with all the seriousness of life and business will do nothing but help.

Have you worked in fun environments and not so fun environments? If so, where did you do your best work?

What do you think?

Leader Standard Work – Part 1

Here is part 1 (of 7) of Gemba Academy’s Leader Standard Work course. 

This full course can be purchased on 2 DVDs as a stand alone product for $249.  This course is also bundled with more than 145 additional lean training videos in the Complete Lean Package.  

If you’re reading this via email or RSS reader you’ll likely need to click through to the website in order to watch the video. 

Finally, you can watch this video in true HD if your Internet connection can manage it… just select 720p in the drop down menu once the video starts to play. Enjoy!

Stealing Monkeys

I love learning new things… as such yesterday was a very good day as I had the privilege to hear Mike Wroblewski deliver training on Leader Standard Work, TPM, and Time Observation.

For those interested, all of this live training was video taped and will be made available to Gemba Academy members.

During the Leader Standard Work training session Mike was describing how we as leaders shouldn’t solve our employee’s problems for them.

You see, as leaders, many times we want to simply “fix” things. So, when an employee is struggling it’s only natural for us to want to fix it for them.

In other words, we want to remove the monkey from their back.

The problem is by simply removing  the monkey from their back the employee learns nothing which is one of the most important jobs of a leader – to teach.

So, the morale of the story is this… when someone comes to you with a problem don’t steal their monkey.

Do you agree?

This is the worst it’s ever been

I’m typically a glass is half full kind of guy.

But I also believe the phrase ”This is the worst it’s ever been…” just may be the mission statement successful people and organizations live by. 

You see, while it’s good to celebrate that successful kaizen event, or securing that huge order, or even winning the championship game… individuals and organization’s that hope to succeed over the long term must never grow satisfied with where they’re at.

Instead, they must constantly realize that this is indeed the worst it’s ever been.  As such, there’s only one solution… make it better.

Do you agree?

Does Master Yoda Wisdom Contradict Lean Thinking?

In this famous Star Wars Dagobah swamp scene Master Yoda challenges Luke to raise his sunken starfighter with the power of his mind.

I’ll Try

Luke replies like many of us might when he says, “I’ll try.”

Master Yoda then scolds him and says, “No! Do, or do not. There is no try!”

Contradicts Lean Thinking?

What’s interesting about this scene how it seems to potentially contradict the lean thinking idea of “trystorming.”

Trystrorming occurs when lean manufacturing and six sigma practitioners try ideas out to see if they work instead of sitting on their hands wondering.

If the idea works, great. If the idea doesn’t work, that’s fine too as we will have learned something new.

What do you think?

What do you think of this situation?

Is trystorming a good idea or a bad idea? And if it is a good idea, are we lean thinkers in conflict with the great Master Yoda?

Or perhaps the “trying” Luke refers to is not the same type of “trying” lean thinkers practice?

What do you think?