I would really appreciate your thoughts on this simple, 2 question survey that should take less than 30 seconds to complete. A big thanks in advance for your time and valuable insight!
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You didn’t include answer for question 1 that I would’ve chosen.
“Online training with option for downloading content”
Physical media is not needed. If you fear piracy, if person wants to spread content illegally he can and will do it regardless of if he first has to rip dvd contents or not.
Forcing customer to rip dvd for him to use material on the go is wasting customers time (I for example don’t even have optical drive in my laptop and I would have to copy contents to hardrive to use material when not able to connect to internet)
Plus, with physical media you carry risk of obsolence. Downloadable content is in my opinion just good customer service. Making is easier for customer to consume.