The Hello Bar is a simple notification bar that engages users and communicates a call to action.

Simplicity

“Simplicity means the achievement of maximum effect with minimal means.”
- Dr. Koichi Kawana

If I was only able to use one word to describe what lean and authentic continuous improvement meant to me I’d choose, without hesitation, simplicity.

You see I feel like most of us, myself included, complicate things far more than they need to be.

For example:

  • We use sophisticated software to run our companies when a trip to Staples may be all that is required.
  • We produce 48 variants of our product when our customers only care about 3 of them.
  • We buy million dollar machines  to increase capacity when all that’s actually needed is set-up reduction on the existing assets we already own.

What do you think?  Do you agree with me?  If not, what single word would you use to describe lean and authentic continuous improvement?

Leave No Buffalo Behind

Last week I wrote about how geese stick together through thick and thin.

Well, I think it’s safe to say buffalo make geese look like a bunch of sissies.  Be sure to watch this all the way to the end. Just trust me when I say this this video has more twists and turns than anything I’ve ever witnessed.

Web Design and Control Charts

I used to check my website stats several times a day.  I’ll admit, I had a problem… but I’m guessing most bloggers have similar issues when first starting out.

Well, I’m happy to say that I now check my website stats about once a week.  And I check my “ebook stats” about once every two months since they’re found on another website.

Time to Check Some Stats

Well, it had been a few months since I had logged in to see how many people had downloaded the LSS Academy Guide to Lean ebook so I recently checked it out.

I logged into my Aweber account and started digging around.  After a few minutes I came upon some graphs I had never seen before.

After some more digging and clicking I came upon the graph to the left (click to enlarge it).

Upon first glance (the arrows weren’t there) I was fairly pleased with the nice slope.  But the more I looked at it the more I felt like something was unique about the slope.  It seemed like it intensified around November of last year.

Time for Minitab

Well, being the lean six sigma nerd that I am… I decided to export the data into Minitab for some serious data analysis.  I applied some formulas in order to graph the number of new ebook downloads per month.

With this data I then created the Individuals and Moving Range Chart to the left (click to enlarge).

Well, as you can clearly see something definitely “happened” around November of 2008.  And while our website traffic has consistently grown, month over month, it hasn’t grown this much in one month.

Something else had to be happening.  But what?  Then I remembered!

Design Changes Make an Impact!

Late last November I had my web design guy make a small tweak to the LSS Academy site.  The tweak had to do with the ebook sign-up form.  Basically I had him enlarge it.  I also paid a guy a few bucks to design a really slick cover for the ebook.

Well, it would seem that these small changes made a rather significant difference to the number of ebook downloads.

Data Analysis Lesson

Aside from being a good lesson on how important things like web design can be to a website’s performance, this experience also taught me how important it is to properly analyze data.

Some folks may have stopped after looking at the first graph… but it wasn’t until the second graph, with control limits in place, that we could be sure that something truly significant occured.

Free Control Chart Training

If you’d like to learn more about control charts, and don’t want to spend a dime, please check out these articles I’ve dusted off from the archives.

What about you?

How else would you have looked at my data?  Have you used control charts successfully in your place of work?  And what about my fellow bloggers… have any of you thrown your data into Minitab for a little fun?

The Way of the Goose: 5 Leadership Lessons

We humans can learn a lot from geese. Yes, that’s right, geese.

In fact, in 1991 Angeles Arrien gave a speech called “Lessons from Geese” that was largely based on the work of Milton Olson.

What follows is my take on the story.

Lesson 1: Fly Together

It’s truly a marvelous site to see a group of geese flying together in perfect V formation. Research has shown that as each goose flaps its wings an intense uplift is created for the birds behind them. Further studies state that this “teamwork” adds 71% more flying range compared to a goose flying on its own.

Moral of the Story: Partnerships and teamwork rule the day. The days of the Lone Ranger are long gone (bad example, as even the Long Ranger had Tonto but you know what I mean). If you surround yourself with excellent people you’re far more likely to succeed than if you attempt to go at it alone.

Lesson 2: Stay in formation

If you’ve ever watched geese fly, you’ve likely seen one fall out of formation. And when this happens the fallen away goose begins to struggle mightily until it manages to fight its way back into formation.

Moral of the Story: Once you’ve established a good team stay together and work together. Sure, times will get tough and you may become annoyed with one another from time to time… but synergy cannot be created by a single person working in isolation.

Lesson 3: Rotate

While flying in V formation the lead goose eventually tires and rotates to the back of the pack to re-charge their battery while another goose takes its place at the front.

Moral of Story: It’s important to share the load amongst team members. It’s also important to ensure that all workers are cross trained and able to perform multiple tasks. As an aside, we recently added a skill matrix module to the Gemba Academy School of Lean that deals with this very situation.

Lesson 4: Honk

While it’s not always possible to hear from the ground, geese are a noisy bunch when flying in V formation. There are several theories of why this is. One theory is the geese honk to encourage each other… while another theory hypothesizes the honking is used to communicate where each goose is. You know, hurry up pal (honk, honk) I’m right on your feathers.

Moral of the Story: No matter the reason for goose honking, it goes without saying that we should always communicate with one another offering encouragement as needed. We should also have ways to communicate when something is not right. This can be likened to the way lean companies “pull the andon cord” when a problem arises.

Lesson 5: Leave no Goose Behind

Whenever a goose becomes unable to fly (becomes sick, gets a bullet in the belly, etc.) two other geese fall out of formation and stay with their fallen comrade until the impaired goose is able to fly or dies.

Moral of the Story: The best teams I’ve ever been on were made of people who genuinely cared for each other and would always help each other out no matter the situation. It seems geese figured this out a long time ago.

Any others?

Do you agree with these lessons?  If you are an expert in geese please feel free to share other examples or lessons we can learn from our feathered friends.

Leadership Standard Work – Part 2

A few weeks ago I posted an article where I asked for your thoughts on what “leadership standard work” meant to you.  As is typical, you all blew me away with your comments.

Steve Armitage, a reader of LSS Academy, captured the eye of many of you with his comment about his personal use of a leader standard work document.  He also offered to share it with us all… and as it turns out, Steve is a man of his word.

So, without further delay here is Steve’s version of leadership standard work.

Additionally, here is the message Steve sent along with the document.  Please, if you don’t mind, take a second and thank Steve for openly sharing this with the entire world wide web by leaving a short comment below this post.

I use my working menu to capture key tasks that are fundamental to the role I have as Lean Coach for our site. My team of 5 all use them and I review with them on a weekly basis. Questions I ask:

  • Are you meeting the key tasks that deem you have met the minimum requirements for support as an advisor?
  • If not, why is this so?
  • If not, what do I need to do to help you meet this?

My aim is not to use it a session when my team member is lashed for not meeting their requirements but rather as a pre-emptive snap shot of the load my people are carrying and what we need to do to ensure the work that needs to be done gets done. The feature of this is that I get no nasty end of month surprises when my boss asks where we are at, I have already actioned catch up plans to take up any lag or headed off any potential falls.

I use the same process with my leader, he reviews my WM with me and I am able to clearly articulate where the work is happening and what is being done. The most satisfying aspect of my own WM is that if asked to take on a task that clashes with one I have already, I can point to it and ask the question about how the priority lies and have not yet had a “discussion” at the end of the month as to why aspects of work are not on time or delayed.

The roll out where I work has been a fascinating journey and to see the changes to our workplace and stability that has followed as a result has been nothing short of staggering. Let me know if you would like any further info.

Regards

Steve Armitage

Once again, here is Steve’s leadership standard work.

Does Spiderman Save?

While it has nothing to do with lean or six sigma this was just too good to not share.

My 4 year old daughter recently asked my wife, “Mommy, does Spiderman take away the sins of the world?

Sure, they ‘cost’ a lot of money… but to me… kids are priceless!

Enjoy your weekend – and especially your children – if applicable.

The Continuous Improvement Companion

I recently came across an excellent, and free, resource anyone interested in lean or six sigma will definitely want to check out.

The resource is called The Continuous Improvement Companion.

It was written by Jeff Hajek, author of the book Whaddaya Mean I Gotta Be Lean which, as an aside, I’ll be reviewing in the near future.

Anyhow, this ebook is excellent and 100% free.  Follow this link to instantly download it.  Enjoy!

No Fear and Big Girl Bikes

One of my favorite things about LSS Academy, aside from the thousands of awesome comments you’ve all left the past few years, is how I get to sneak in personal aspects of my life from time to time.

I especially love to write about my kids and how they teach me so much about life – and continuous improvement.

Memory Lane

Close to two years ago I wrote about how my then 4 year old daughter (now 6) learned to ride her bike and how it taught me about why simply allowing others to try and possibly fail is so important.

A few months later my then 2.5 year old daughter learned how to swim and I was so proud and inspired by her lack of fear.

Then, last summer my kids taught me again about having no fear as they held my hand and told me it would be OK as we traveled down some ridiculously huge water slides!

Big Girl Bikes

And now, I’d like to share with you the latest edition of milestones in the Pereira family. This time we’re back to my now 4 year daughter (the swimmer) who recently learned to ride her “big girl bike” without training wheels.

You see, she’s been after me for weeks to let her have a shot… so the other night we took her training wheels off and my wife and I took turns running behind her.  And you know what?  In less than 5 minutes she had it as if she’d been riding like this for years.

The Lesson

The lesson for me was simple. Quit worrying about why something may not work… instead stay focused on trying to make it work. You never know, it may be easier than you think.

Message to my Daughter

Finally, way to go “Boo” Daddy is very proud of you!  Someday you’ll read this post and realize just how much you’ve taught and inspired me.  Keep it up sweetie!

Free 5S Overview Module

Here is a free 5S Overview module. It’s actually the first module of our 5S Workplace Productivity course that is part of the Gemba Academy School of Lean.

For more free online modules like this, including free quizzes and PDF downloads please visit our site.

Simply click the arrow in the middle of the screen to start the module.  And if you’re reading this article via your RSS email subscription or your RSS reader you may need to visit LSS Academy to view the module.

Oh, and be sure to click the little icon in the lower right hand corner of the player in order to watch the module in full screen mode if you so desire.  Enjoy!

Leadership Standard Work

Did you know that 50% of all leaders are below average? It’s a fact.

With this said, a good friend of mine recently asked me what I thought the Standard Work document would look like for a “Leader.”

In other words, if you could list out the things a leader of people would do, on a consistent basis, what would it be?

I definitely have some ideas and, yes, I realize it is literally impossible to cover all aspects of leadership in a single Standard Work document… but I contend it’s worth a shot.

Over to you

So, dear readers, I’d like to hear what you think. If you were to create a “Leadership Standard Work” document or process what would it look like?

Update:  Please read part 2 of this article here.