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A Look Back… 400 Posts and Counting!

I remember the night well…

I was sitting on my couch half watching TV while surfing the Internet. I had just visited one of the only blogs I consistently read back in those days – Gemba Panta Rei – which as many of you know is written by one of my mentors, Jon Miller of Gemba Research.

Jon was actually working on a series of posts that really made me realize how powerful blogging could be. Here is the exact post I read that night.

Blogger Here I Come

Well, after a few moments of contemplation I decided to see how hard it would be to start my very own blog. Since I could barely spell HTML I knew I needed a simple solution.

After about 30 seconds on Google I found my way to Google’s Blogger platform. A few minutes after that the longest URL in the history of lean and six sigma blogging was born – leansixsigmaacademy at blogspot dot com. What was I thinking?

Here We Are

In any event that night started me on an amazing journey that has culminated in 401 published articles to which the coolest readers in the entire blogosphere (that would be you all) have gone onto leave 1,477 comments to.

Technically some of these comments are from me replying to comments… but hey, we do get our fair share of interaction here on LSS Academy so I am not complaining!

A Look Back

Anyhow, as a sort of walk down memory lane I thought I’d share a few articles that mean a lot to me.

In other words, these may not be the most popular or the most commented posts here at LSS Academy… instead they simply make me smile whenever I read them.

And as I’m sure you’ll soon see these articles were strongly influenced by a group of very special (little) people. Here goes.

  • Riding a Bike: “When was the last time you laughed like a child after achieving something so wonderful?”
  • Learning to Swim: “Finally, last night she just put her face in the water and swam. And just like that she had it.”
  • A Lesson in Courage: “I couldn’t see her face… but I could hear her laughing hysterically. In fact, she made similar sounds last summer when she learned to swim.”

In closing, I’d like to thank all LSS Academy readers for your participation and encouragement over the past two years. This blog is ultimately meant for you. I’d also like to thank all of my blogging pals including Kevin, Mark, Pete, Mike, and Jon. God Bless!

Don’t Miss the Next 400

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The Best Investment Advice

Note: This is the 400th article here on LSS Academy! I’ll take some time to reflect on this in the near future. But for now, I have a far more important topic to discuss. Read on.

Times are tough. Real tough. You may have recently lost your job. You may be worried about losing your job. You may be worried about making payroll this month. No matter the situation you’re in… chance are… things have been a lot better than they are now.

What to do? I’ll tell you exactly what I think you should do. Invest. Yep, that’s right. You and I need to invest like never before.

And before you think I’m crazy I am not proposing you invest in the stock market, housing market, or anything like that.

Nope. I am talking about investing in two particular things – yourself and your company.

Invest in Yourself

Let’s begin with you. Here are some tips for how you can invest in yourself.

  • Make something happen. You have the knowledge. You have the will. Now it’s time to do something with these attributes. Go to your gemba – or the place the work is done – and attack the waste that’s devouring your company. It’s there. I promise. Find it… then kill it.
  • Learn something new. I don’t care what it is. Learn something new and learn it this week. Need help? Click here.
  • Help others. I assure you someone has it worse off than you. Find them and help them. You’ll help yourself more than you know.
  • Stop worrying. Lastly, worrying is natural. It’s also detrimental to success. So try to stop worrying and instead start focusing on the three points above.

Invest in Your Company

Now that we have you taken care of let’s switch gears and talk about how you can invest in your company.

  • Run a kaizen. Find something to improve. Assemble a team. And hit it. And hit it hard. Then when you’re done – repeat.
  • Light the fire. Ever heard of the burning platform? Now is the time to light a few while pouring gasoline all over them (metaphorically speaking of course).
  • Ask how you can help. Not sure what you can do to help your company? Ask someone. If they don’t know ask someone else.

What about You?

Do you agree with this advice? If so, why? If not, why? Do you have anything to add to the ideas above?

Subscribe to LSS Academy

To keep track of what we’re up to here on LSS Academy please consider subscribing to our full feed RSS. You can also subscribe by email and have new articles sent directly to your inbox.  Finally, you can follow us on Twitter along with a number of other lean and six sigma bloggers.

The Secret to Success – Practice

What do Tiger Woods and Taiichi Ohno, one of the chief architects of the Toyota Production System, have in common?

Well – besides making history in their particular fields of excellence – both of these men believe/believed in practicing – a lot.

And I personally believe that the only way to get good at anything, and I do mean anything, is to practice.

As a parent I can tell you that raising kids takes a lot of practice. When we had our first child I struggled at the easiest tasks – like diaper changing.

Now, four kids into this thing, I can change a diaper with two kids draped on my back as I watch my Buckeyes on TV attempt to convert a key third 3rd down. I assure you I was not born with this, um, talent.

Likewise, the first time I ever attempted to draw a value stream map was, let’s say, less than a smashing success. Sure we got it done… and yes, we made things better. But when I look back on that occasion I realize I could have done much better.

But, in order to improve we must take that first step. And after that another… then another… then another.

Malcolm Gladwell recently wrote a book where he claimed that it takes 10,000 hours of practice to master something.

Now, some will argue this fact to be bogus. And some kaizen practitioners may even attempt to prove him wrong. You know what I say? Go for it!

5 Tips for Video Taping Others

I’ve recently been involved with a SMED (single minute exchange of dies) kaizen event. The event itself was extremely effective and tons of fun… and while I could share the specifics of the event with you I won’t.

Instead, I want to focus on one particular part of the kaizen that I feel greatly attributed to our success – the video taping process.

Specifically I want to share some tips that may help you out if you decide to use video in the future.

1. Get Permission

First of all, before you even think about rolling video on someone… be sure to get their permission and their manager’s permission.

In some cases it’s probably not a bad idea to let human resources know as well. If you work in a union environment or in certain parts of the world video taping may or may not be allowed.

2. Talk to the Operator and Explain What You’re Doing

Next, once you have permission you need to spend some quality time with the “talent” meaning the person you plan to tape.

During this time you must explain why you are taping them, how the footage will be used, and how you are not out to catch them making a mistake.

In many cases an operator will feel a tremendous amount of anxiety when being video taped so please take the time to put their mind at ease.

3. Go to Gemba

Now, there are a few ways to go about recording the video. You can set the camera up in such a way as to see the entire process. This method probably helps relieve the stress of the operator a little.

The downside to this approach is you are often limiting yourself as to what you can see. For example, it may be nice to zoom in once in awhile. Also, if you are watching a process like a CNC lathe it may be difficult to capture everything from far away (I learned this the hard way).

With this said, I am personally a fan of getting as close as possible while not being in the way to record footage.

4. Have their Colleague Run the Camera

Another tip that has worked well for me is to ask one of the operator’s colleagues, preferably someone they really like, to operate the camera. This helps relieve anxiety and can even make the process fun for all involved.

Further, the “friend” may be quite familiar with the process being recorded in which case they can offer a small narration as to what is happening. This makes the analysis of the video tape much easier.

5. Involve the Operator in Analysis

Finally, it is absolutely critical to include the operator in the analysis of the video tape. The main reason is they are the best person to help you identify the various “elements” of the process. Also, they’ll likely have the best ideas for improving the process once you have taught them the basic principles of SMED.

What about you?

These are just a few tips I’ve learned… what video taping tips do you have?

Subscribe to LSS Academy

To keep track of what we’re up to here on LSS Academy please consider subscribing to our full feed RSS. You can also subscribe by email and have new articles sent directly to your inbox.  Finally, you can follow us on Twitter along with a number of other lean and six sigma bloggers.

Management Improvement Carnival (Best of 2008)

Just as we did last year, we’re going to share a few of our favorite articles from around the blogosphere this past year.

To see more of these “best of 2008″ style posts be sure to check out John Hunter’s blog where he has linked to a number of blogs who have done the same.  Alrighty then… are you ready?  Here we go.

Evolving Excellence

  • Japan Kaikaku Experience – The Summary:  Kevin took us on the journey of a lifetime as he toured the best lean plants Japan has to offer.
  • Is a No Layoff Policy Really Wise?: “I think a ‘no layoff from lean improvements’ policy is acceptable and necessary, but a fundamental ‘no layoff for any reason’ policy is a bit disingenuous and downright dangerous.”
  • Accountability Wins… For Now:  “Yes this will be painful, as the markets clearly told us after the vote.  But creating a perception that there’s no accountability for poor leadership and even worse management will be even more painful in the long run.”
  • Fun With Statistics, Carbon Footprint Edition:  “Most of us know by now that the carbon footprint is the amount of carbon dioxide and other greenhouse gases that are created when a product is created, shipped, stored, and eventually used.   But is it a reliable gauge?”

Gemba Panta Rei

  • Jedi Kaizen: Is the Force with You?:  “Somewhat cryptically and in unusually clear language, jedi master Yoda said, You will find only what you bring in.’ As in any endeavor, what you get out of it depends on what you put into it.”
  • Kaizen and the Way of the Ninja: “The young ninja was taught to leap tall buildings by first jumping over a sprouting seedling. Easy, sign me up for ninja school, you might say. Well, each day this seedling grew taller until one day the ninja master required that you leapt over the giant spruce.”
  • How to Sustain Kaizen?  Follow Up with the Tenacity of the Terminator:  “If you don’t yet have the tenacity of the Terminator when it comes to kaizen follow up, now is not a bad time to start practicing.”
  • The Hard Sell for Cells: “Cells and flow lines are superior to disconnected processes, even with these disconnected processes are individually technically superior. The reason is that the connection of processes removes work in process inventory and other delays, resulting in shorter lead-times and improved on-time delivery.”

Curious Cat Management Improvement Blog

  • Motivate or Eliminate De-Motivation:  “The danger is not in calling things motivation. The danger is so many managers think in a theory x way. That is the attitude that needs to change.”
  • CEOs Plundering Corporate Coffers:  “I must say I am amazed at how brazenly those participating in looting companies from within are; and how it is accepted. It is a shame such unethical behavior is tolerated.”
  • Better Meetings:  “Meetings are perennial problems. People sit through meetings and then complain about how big a waste of time it was. Here are a couple very simple tips to try and actually improve (instead of just agreeing that meetings are wasteful, but doing nothing to improve).”
  • Righter Incentivization:  “Using extrinsic motivation less badly is possible but the correct answer is just don’t do it.”

Lean Blog

Subscribe to LSS Academy

To keep track of what we’re up to here on LSS Academy please consider subscribing to our full feed RSS. You can also subscribe by email and have new articles sent directly to your inbox.  Finally, you can follow us on Twitter along with a number of other lean and six sigma bloggers.

Urban Meyer is a Lean Leader (and Go Gators!)

Editors Note: This is a guest post from Michael Lombard. And Buckeye fans please forgive me… I’m sure this is probably some type of college football sin to allow a post such as this on this blog!  Go Bucks!

I’m still a little stoked from seeing my Gators take care of business last night and wrap-up their 2nd BCS Championship in the past three years. This has inspired me to discuss what I think is the secret to the Gators’ success–their head coach, Urban Meyer, who I believe to be a Lean leader (don’t tell anybody).

As a UF alum and lifelong football die-hard, it’s no surprise that I follow Gator football closely. In particular, for the last four years I’ve paid close attention to Meyer’s leadership style. Some coaches are yellers (like Chucky, err, Jon Gruden), some are manipulators (think Bill Parcells), and some are evil geniuses (Bill Belichick anyone?). But not Urban Meyer. He’s a Lean thinker.

Urban Meyer thinks long-term

Case in point: even after winning his first BCS Championship two years ago, he said he felt uneasy because his program wasn’t where it needed to be. He had a “great team but a bad program,” in his words.

He said this because although his team was stacked with talent from a monster recruiting class that his predecessor had landed, half of these players were seniors or would leave early for the NFL, leaving him with a weak team the next year, and he was right. He didn’t want up & down cycles like that. He wanted to level it out and recruit balanced classes each and every year, so he could achieve balanced results each and every year.

Sounds like heijunka to me. More importantly, it sounds like long-term systems thinking instead of short-term manage-by-results thinking that plagues coaches and businesses everywhere.

Urban Meyer values flexibility

Meyer’s Lean leadership style is also reflected in the types of players he recruits. Like Toyota, he seeks out talent that’s more flexible than the competition. Yes, there’s always a need for deep functional expertise in both Toyota’s engineering departments and on the Gators’ roster, but both of these organizations place a premium on flexibility.

Look at the Gators’ QB, Tim Tebow. He’s not the most accurate passer (but he’s accurate), he doesn’t have the strongest arm (but he gets it there well enough), and he’s not the fastest runner (but he’ll run a linebacker over in a heartbeat). However, add up all his skills and you have a well-rounded athlete capable of doing whatever it takes to score points (he’s also a tremendous person).

Because of Tebow’s (and his teammates’) flexibility, the Gators can run a wide range of plays out of their spread-option offense. This allows them to plan different schemes for different defenses and to make mid-game adjustments as needed. Toyota has the same type of advantage in developing new products and refining processes because they have a deep bench of well-rounded engineers and operators.

Urban Meyer practices “genchi genbutsu”

Also, Urban Meyer is well-known for being one of the most hands-on coaches in football, especially with his Special Teams (kickoff, kick return, punting, punt return, etc.). Meyer is personally involved in every aspect of Special Teams, showing that he’s not afraid to “go to the gemba” and become deeply knowledgeable of the smallest details of the work. And think of the awesome message that this must send to his coaching staff and players—“If the head guy’s not afraid to get his hands dirty, then I better be filthy dirty out there on the shopfloor.” This is a staple of any Lean culture (think of the Ohno Circle).

Okay, I think I’ve rambled on enough here about Urban Meyer and the Mighty Gators (did I mention they’re the national champions again this year?).

My hypothesis should be clear—I think Urban Meyer is a Lean leader and will produce Toyota-like results for years to come. In true PDCA fashion, we’ll have to check back this time next year to verify results (I feel confident though!).

What do you think?

About the author: Michael Lombard is a lean thinker, “treehugging capitalist”, and a wannabe project manager currently working for Palm Harbor Homes, Inc. You can find him on Twitter as mglombard, or view his LinkedIn profile here.

Proud to Be a Buckeye

As regular readers of the blog know I am a huge Ohio State University fan.

Well, as many of my American readers probably know we lost to Texas in the Fiesta Bowl tonight with only  seconds left on the clock.  It was a true heart breaker for OSU fans… especially since the country seems to love hating us and no one gave us a chance in this game.

The thing I love about this particular team are how many of the seniors on the team turned downed millions of dollars last year as they decided to come back for their senior seasons.

Of course there are other schools that also have seniors come back (a.k.a. Mark Graban’s mighty Wildcats of Northwestern) but I think it’s safe to say the trend today is to leave for the money, especially those that will be drafted in the first round.

Two young men in particular stand out.  James Laurinaitis (shown in picture) and Malcolm Jenkins both came back for their senior seniors.   I can only imagine how much they wanted to win tonight as it was their last game as a Buckeye.

But, alas, they didn’t and it stinks for them and for Buckeye nation.  But this senior class never lost to Michigan and goes out as the second winningest senior class of all time.  That ain’t too shabby.

And for those interested, here is the scripture verse James has under his eyes.

When Jesus had said this, he raised his eyes to heaven and said, “Father, the hour has come. Give glory to your son, so that your son may glorify you.” (Jn 17:1).

Go Bucks!

LSS Academy is now on Twitter!

So I am trying Twitter out.

I’m still getting the hang of it… but I plan to use it in 2009 for short “micro-blogs” as well as for general conversation. I also hope to get feedback, ask questions, answer questions, and just get to know more people!

If you’d like to ‘follow’ me please visit: http://twitter.com/lssacademy and click ‘follow’.

You will need to set a Twitter account up which is super easy and free.  I hope to catch up with you soon!  

Here is a short video does a great job of explaining what Twitter is all about.