Comments on: Helping our Friend from Down Under: Part One http://lssacademy.com/2008/11/18/helping-our-friend-from-down-under-part-one/ Lean Manufacturing, Six Sigma, Lean Six Sigma, and Kaizen Wed, 01 Feb 2012 21:21:25 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Helping our Friend from Down Under: Part Two | Lean Six Sigma Academy http://lssacademy.com/2008/11/18/helping-our-friend-from-down-under-part-one/comment-page-1/#comment-2711 Helping our Friend from Down Under: Part Two | Lean Six Sigma Academy Fri, 21 Nov 2008 15:51:12 +0000 http://lssacademy.com/2008/11/18/helping-our-friend-from-down-under-part-one/#comment-2711 [...] our friend Gail is facing Down Under. To get the full history of Gail’s story please check out part one of this mini [...] [...] our friend Gail is facing Down Under. To get the full history of Gail’s story please check out part one of this mini [...]

]]> By: Ron Pereira http://lssacademy.com/2008/11/18/helping-our-friend-from-down-under-part-one/comment-page-1/#comment-2709 Ron Pereira Thu, 20 Nov 2008 01:54:37 +0000 http://lssacademy.com/2008/11/18/helping-our-friend-from-down-under-part-one/#comment-2709 Thanks for the comments, folks. @B.K. - I've actually heard similar stories related to balanced scorecards. With this said, I don't think the scorecard itself was the issue... do you? Thanks for the comments, folks.

@B.K. – I’ve actually heard similar stories related to balanced scorecards. With this said, I don’t think the scorecard itself was the issue… do you?

]]> By: B.K. http://lssacademy.com/2008/11/18/helping-our-friend-from-down-under-part-one/comment-page-1/#comment-2708 B.K. Wed, 19 Nov 2008 21:45:15 +0000 http://lssacademy.com/2008/11/18/helping-our-friend-from-down-under-part-one/#comment-2708 We tried balanced scorecards and had terrible experience. They totally drove the wrong behavior as people only cared about these few metrics and let others completely go. Case in point on time performance. Since it was on the scorecard all focus was placed on hitting the target. Problem is freight costs went through the roof but we didn't measure this on the scorecard so no one cared. We tried balanced scorecards and had terrible experience. They totally drove the wrong behavior as people only cared about these few metrics and let others completely go. Case in point on time performance. Since it was on the scorecard all focus was placed on hitting the target. Problem is freight costs went through the roof but we didn’t measure this on the scorecard so no one cared.

]]> By: Steven Miller http://lssacademy.com/2008/11/18/helping-our-friend-from-down-under-part-one/comment-page-1/#comment-2707 Steven Miller Wed, 19 Nov 2008 14:28:38 +0000 http://lssacademy.com/2008/11/18/helping-our-friend-from-down-under-part-one/#comment-2707 We also use Control Charts to monitor key metrics during our daily stand up meetings. This helps us be more proactive to issues. Also, for monthly report we use a home grown version of a Balanced Scorecard. Here we track financial metrics as well as some Human Resource metrics related to employee development. We've found that these "soft" metrics are just as important as the financial metrics. I hope this helps. We also use Control Charts to monitor key metrics during our daily stand up meetings. This helps us be more proactive to issues. Also, for monthly report we use a home grown version of a Balanced Scorecard. Here we track financial metrics as well as some Human Resource metrics related to employee development. We’ve found that these “soft” metrics are just as important as the financial metrics. I hope this helps.

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