Comments on: Rope Suppliers http://lssacademy.com/2008/01/28/rope-suppliers/ Lean Manufacturing, Six Sigma, Lean Six Sigma, and Kaizen Sat, 12 May 2012 15:25:36 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Ron Pereira http://lssacademy.com/2008/01/28/rope-suppliers/comment-page-1/#comment-1241 Ron Pereira Thu, 31 Jan 2008 03:19:02 +0000 http://lssacademy.com/2008/01/28/rope-suppliers/#comment-1241 Thanks for the comments gents. Thanks for the comments gents.

]]> By: Matt Meyers http://lssacademy.com/2008/01/28/rope-suppliers/comment-page-1/#comment-1239 Matt Meyers Wed, 30 Jan 2008 05:37:39 +0000 http://lssacademy.com/2008/01/28/rope-suppliers/#comment-1239 push, pull, education. I find it interesting when I see people trying to apply a theory beyond its original intended application. I guess when you have a hammer, you start looking for nails. As for education (or anything for that matter), whether pushed or pulled, customer satisfaction should be the guiding principle. If the customers pull the education, then you should exceed their expectations. Give them more than they pulled. Always provide them some of the information required to take the next step, and then hope they'll pull again. Sort of like, well, making sure the rope doesn't run out. push, pull, education. I find it interesting when I see people trying to apply a theory beyond its original intended application. I guess when you have a hammer, you start looking for nails.

As for education (or anything for that matter), whether pushed or pulled, customer satisfaction should be the guiding principle. If the customers pull the education, then you should exceed their expectations. Give them more than they pulled. Always provide them some of the information required to take the next step, and then hope they’ll pull again. Sort of like, well, making sure the rope doesn’t run out.

]]> By: Tom Peterson http://lssacademy.com/2008/01/28/rope-suppliers/comment-page-1/#comment-1238 Tom Peterson Tue, 29 Jan 2008 03:59:24 +0000 http://lssacademy.com/2008/01/28/rope-suppliers/#comment-1238 Ron, awesome analogy. GReat post. Ron, awesome analogy. GReat post.

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