USA Today recently interviewed Lewis Campbell, Textron’s CEO. The questions were mainly centered on Textron’s enterprise wide deployment of Six Sigma.
They asked several questions, some of them quite tough. All were answered with, let’s call it, conviction. Here is an example.
Q: Bain, a respected consulting company, tracks the 25 most popular business tools, such as benchmarking and customer relationship management. Of those, Six Sigma ranks 21st, near the bottom in popularity. Usage is low and satisfaction mediocre. If Six Sigma is so great, are other companies botching it?
A: Yes. That’s a bold statement for me to make. You must take the approach we’ve taken and do it right. We’re maybe 30 yards down a 100-yard football field. We’re going all the way.
I am not sure I like the football field analogy as this assumes that there is an ending point to the journey they are on. Perhaps it’s just a figure of speech and I am reading more into than I should.
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