Comments on: Stop the Finger Pointing! http://lssacademy.com/2007/02/07/stop-finger-pointing/ Lean Manufacturing, Six Sigma, Lean Six Sigma, and Kaizen Wed, 01 Feb 2012 21:21:25 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: robert http://lssacademy.com/2007/02/07/stop-finger-pointing/comment-page-1/#comment-242 robert Wed, 07 Feb 2007 17:06:00 +0000 http://lssacademy.com/?p=141#comment-242 I agree with you entirely. Deming said, we need to drive out all fear for organizations to work effectively. To drive out fear we need to drive out blaming. This was also supported by Peter Senge wrote in The Fifth Discipline: "There is no blame." Most problems in organizations are systemic. They are rooted in the processes and systems themselves. Deming claimed that 94 % of all problems were systemic and he attributed them to common causes. If most problems are systemic in their origin, then why do we spend so much time blaming individuals and groups? Answer: it provides the illusion we create is that somehow blaming and complaining will make things better instead of gathering data to attempt to quantify the issue, work on the system and prevent the problem from occurring again!<br /><br />Rob<br />www.qualityhero.co.uk (six sigma)<br />www.63buckets.co.uk (lean) I agree with you entirely. Deming said, we need to drive out all fear for organizations to work effectively. To drive out fear we need to drive out blaming. This was also supported by Peter Senge wrote in The Fifth Discipline: “There is no blame.” Most problems in organizations are systemic. They are rooted in the processes and systems themselves. Deming claimed that 94 % of all problems were systemic and he attributed them to common causes. If most problems are systemic in their origin, then why do we spend so much time blaming individuals and groups? Answer: it provides the illusion we create is that somehow blaming and complaining will make things better instead of gathering data to attempt to quantify the issue, work on the system and prevent the problem from occurring again!

Rob
http://www.qualityhero.co.uk (six sigma)
http://www.63buckets.co.uk (lean)

]]>